Returns & Exchanges

At Rosier Foods, we take pride in the quality of our gourmet products, but if your order arrives damaged or incorrect, we are committed to making it right. Due to the perishable nature of our food items, we offer replacements or refunds for reported issues within 48 hours of delivery.

Return Process

• 1.
  Report the Issue

  Contact our support team within 48 hours of receiving your order by emailing [email protected] with your order number and clear photos of the damaged or incorrect items.

• 2.
  Internal Review

  Our quality assurance team will review your claim and the provided documentation within 1-2 business days to verify the discrepancy or damage.

• 3.
  Approval Notification

  Once your claim is approved, you will receive an email confirmation detailing whether a replacement shipment has been dispatched or a refund has been initiated.

• 4.
  Refund Processing

  Approved refunds are credited back to your original payment method within 5-7 business days, depending on your financial institution's processing times.